Refund Policy

1. Hosting Plans: 15-Day Money-Back Guarantee

If you are not satisfied with a new hosting plan, ask for a refund within 15 days of purchase and we will refund the plan in full. This applies to the first purchase of a plan, not to renewals or upgrades.

2. Renewals and Upgrades

A renewal or an upgrade can be refunded within 7 days of payment, provided the added term has not started to be used beyond those 7 days. After that, hosting payments are not refundable and the plan runs until the end of its term.

3. Domain Names

Domain registrations and renewals are final and cannot be refunded once the domain is registered, because the registry does not refund us. If a registration cannot be completed, for example because the name was taken before we could register it, we refund the domain payment in full.

4. Free Domain With a Hosting Plan

If you received a free domain with a hosting plan and that plan is refunded, the standard registration price of the domain is deducted from the refund. The domain remains yours.

5. How to Request a Refund

Write to [email protected] from your account email and tell us which purchase you would like refunded. Approved refunds are returned to the original payment method, usually within 5 to 10 business days depending on your bank.

6. Chargebacks

Please contact us before disputing a charge with your bank; we can usually resolve it faster. Services paid for by a reversed payment may be suspended.

7. Provider

Almulx is a service of Marjanita LLC, 2105 Vista Oeste NW, Suite E #2028, Albuquerque, NM 87120, United States.